Terms

Updated 9 November 2026

Who we are

Cryf is run by Ben Gillespie, a personal trainer, at Paper Mill Rd, Cardiff CF11 8DH.You can reach us at bgillespiecardiff@gmail.com.

These terms apply when you buy or book anything on Cryf. Prices are shown before you pay. Nothing here affects your legal rights.

Tell your trainer about any injury or health condition before you train, and if anything changes.

24 hours or more before a session or class: you get the credit back.
Less than 24 hours before, or if you don't come: you lose the credit, however it was paid for.
Your third cancellation in a calendar month, sessions and classes together, and any after it: you lose the credit, however early you cancel.
If your trainer cancels: you get the credit back, however late they cancel.
A session or class you had free gives no credit back.

Credits never expire.

Your first month is paid by Pay by Bank or card. Later months are collected by Direct Debit, 7 days before each month starts.
To cancel your package, ask your trainer. The month you've paid for runs to its end. If next month has already been sent for collection, it's still collected and you keep its credits.
If a Direct Debit fails, you can pay that month by card on Payments.

You can cancel a package within 14 days of buying it by telling us. We'll refund what you paid, less the cost of any sessions you've already had, at the single session price, within 14 days.
A single session or class is booked for a set date, so this 14-day right doesn't apply to it. The cancelling rules above do.

You can add up to 3 people to a session. Each place costs £10 per session, paid by them or by you.
Anyone who hasn't paid when the session starts is dropped. The session still goes ahead.
If the session is cancelled, whoever paid for a place gets a group credit instead of their £10 back, whoever cancelled it.
If someone you added can't come and says so 24 hours or more before, whoever paid gets a group credit. Later than that, or if they don't come, nothing comes back.
A group credit pays for one place on another session. It never expires. Any you hold are used before a card.

When you pay by card, it's saved for your next payment.
If you turn on Repeat, each session uses a session credit. With none left, you can pay for the session on the site at any time. You're emailed 48 hours before it, and you must pay at least 24 hours before it. If you don't, the session is cancelled and the repeat stops. If you stop the repeat, its sessions 24 hours or more away are cancelled and you get the credits back, without using your cancellations for the month.
You can remove your card on Payments at any time.

If these terms change, we'll update this page and the date at the top. Anything you've already paid for keeps the terms you bought it under.
These terms are governed by the law of England and Wales.

bgillespiecardiff@gmail.com